Shipping & Returns

Shipping & Processing Information | WooofLab

At WooofLab, we take pride in crafting all of our Biothane dog collars and leashes by hand, tailored to your custom specifications. Our standard processing time is 3-5 days from the date your order is placed. During peak sales periods, such as Black Friday, processing times may be slightly longer. If you need your order urgently, please email us, support@woooflab.com and we’ll do our best to accommodate your request. Rest assured, all orders will be processed within 7 days of placement.

Once shipped, your order will typically arrive within 2-7 business days, depending on your location. Please note that shipping times may be extended during holidays or high-demand periods. During Free Shipping promotions, we offer free shipping on all U.S. orders. However, orders shipped to Hawaii (HI) and Alaska (AK) may incur additional charges.

---

Returns & Exchanges Policy

As each Biothane item is custom-made specifically for your pet, these items are considered final sale and are not eligible for returns, refunds, or exchanges. However, if the item does not fit or the color differs from what you expected, we are happy to offer a one-time discount toward a new item.

To ensure a perfect fit, please review our detailed Size Guide before placing your order. If you have any questions about sizing or color options, feel free to reach out to us at support@woooflab.com.